BUSINESS PROCESS OUTSOURCING

Tune in to global talent

Bricoleur is a boutique technical recruiter.  We’ve been outsourcing and building remote teams for 10 years. We have access to a deep talent pool of professional, qualified staff.

Bricoleur People

Bricoleur technologies help Businesses, Solopreneurs, and Startups build effective, cost efficient offshore teams, freeing them from the cost and complexity of hiring locally, so they can become more productive and profitable, even if they think it’s all too hard. We do that by leveraging ten years experience, our connection and familiarity with the offshore environment, and by providing exemplary working conditions for the people involved.

A NEW KIND OF RECRUITMENT

Our methodology

We review your requirements against our talent pool, and then conduct a search for the best talent.  We’ll approach people about a career opportunity before they even enter the job market.

We present a qualified shortlist based on our assessment of the best match of technical expertise; experience, qualifications and cultural fit.

We charge a flat fee based on the candidate’s salary range.  This means that recruitment is considerably cheaper than the standard recruitment model, saving you from 20% to 40% of a typical recruitment fee across most salary bands.

OUR SKILLSETS

A wide range of skills

There’s a highly skilled global workforce offshore for just about any skill set you need.

Support level roles: professional customer service, software developers, technical desktop and product support etc.

Specialised skills: accounts, line processing, digital marketing, design and sales etc.

Virtual assistants.

High-performing virtual teams.

All of the above can be recruited ad hoc, part or full time.

Why Outsource?

‘To do things well, whilst scaling sustainably.’

This is the #1 business driver for outsourcing talent and teams.

But how does outsourcing help you do this? Here are the 3 key factors:

Cost reduction

Outsourcing helps you free up the headspace of your existing team, so they can excel at what you hired them to do.

Office costs and headcount

Outsourcing helps you free up the headspace of your existing team, so they can excel at what you hired them to do.

Exemplary work

That’s right, offshore teams do good work without the hefty local salaries.

Frequently asked questions

HOW CAN I ENSURE WORK QUALITY?

“It’s no different to how you ensure the quality of work in your local office”

The top 3 processes you can put in place up front to ensure quality:

  1. Lines of reporting: make these and your expectations clear up front.
  2. Authority and autonomy: if you give someone a task, make sure you give them the authority and the autonomy to do it. If you build a command and control (micromanagement) structure, you’re going to be continuously responding to questions and reviewing work (the work will fall back on you).
  3. Equal the playing field: treat your outsourced team exactly as you would adding new staff in your local office.
WHAT ABOUT SECURITY?

Apply the same protocols that you have for your local teams. With cloud software, everyone sits on the same systems that you have full visibility over and control of.

If you’re still worried, just like at a local level you can put simple monitoring software in place that take random snapshots of what staff are up to.

From our experience, most security breaches are unintentional. Helping make offshore teams aware of security protocols can prevent any issues down the track.

At Bricoleur Technologies, we ensure all outsourced staff are:

  • Trained on national and local security clearances.
  • Trained on the Australian privacy act, with yearly top ups.
  • Reference checked.
IS MY BUSINESS TOO SMALL TO OUTSOURCE?

Not at all. Solopreneurs, startups, SME’s: outsourcing can change your game.

The #1 reason why outsourcing is so effective for micro businesses = it allows you to generate more throughput and maximize the value of your time.

Think of it this way, as a small business your time is capped, and your success comes down to how efficient you can be within that cap.

Consider this: if your billable rate is say $100/hour, and you can get invoicing done for say $20 an hour and customer service at say $15 an hour, why would you do it yourself?

Have you worked out your hourly rate? If not do it.

For solopreneurs, we’ve seen a recent trend toward VA’s (virtual assistants). For micro businesses, it can be great to have a resource like this to help with general admin like appointment setting.

Another model we are currently exploring with many businesses is finding a virtual teams offshore. Unlike a VA, this allows you to dial into more specialist skill sets, so you could have someone in accounts, customer service and technical support all at the same time. With outsourced virtual teams, you can set them up so you only pay for what you use.

WHAT ARE OUTSOURCING STAFF LIKE?

Just like us they’re raising families, paying off mortgages, putting their kids through college.

Our #1 tip for getting further, quicker with outsourced staff?

If you’re serious about it and can justify the time, go and meet them on the ground. Because we cannot travel right now, a virtual catch up will do.

WHAT DO I LOOK FOR IN AN OUTSOURCING COMPANY?

Our top 3 non negotiables:

  1. Make sure they are right sized for you: there are some really big outsourcing companies and some really small ones. Find the one that fits your scale and ethos, but that is also flexible to scale as you scale.
  2. Consider how many clients they have: if you go with a company that has 500 and 1000 seat clients, then the level of attention you get will be proportionate.
  3. Do they have someone locally? This one is key, it helps when you are getting set up and gives you peace of mind if there is an issue. This also likely means your contract is in local jurisdiction.

How can we help?

Bricoleur Technologies’ management team have over 20 years’ experience delivering technology solutions and nurturing talent. We know how to find the right staff for you, from a single admin, to a high-performance development or technical support team; we take a pragmatic approach with proven success.

Get in touch today, let’s talk about a customised solution that works for your business.

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