Outsourcing

Earlier this month, Philippine’s president Rodrigo R. Duterte signed legislation providing a legal framework for working-from-home (WFH) for private enterprise. Earlier this month, Philippine’s president Rodrigo R. Duterte signed legislation providing a legal framework for working-from-home (WFH) for private enterprise. Partially the initiative is a recognition of the long commute times due to Metro Manila …

Philippines introduces Work from Home legislation Read More »

Do your offshore staff in the Philippines seem to be sick more often than you would expect? Sunday morning, Manila – I wake up with a splitting headache. Due to a series of unforeseen circumstances the night before, I’d found myself in a jeepney from Marikina heading towards Pasay, trying to get to Makati. Traffic …

Getting to Work in Manila Read More »

When you travel for business, how do you choose to get from the airport to the hotel? What does the decision say about your management style?  Some options:  Limousine  Hotel Car  Airport Shuttle  Taxi  Public Transport  In the last month, I’ve been in Australia, Thailand, Singapore and Philippines, and as I was en-route from Singapore …

How do you choose to travel for Business? Read More »

Does your outsource provider have an “English Only” policy? Why? It’s common for BPOs to mandate that staff can only speak English while at work. I’m always curious as to why this is deemed important. Reasons given range from “So the staff can practise their English” to “So we know what they are talking about” …

Do you have an English Only policy? Read More »

“That’s just me, that’s what I’m like. My staff will just have to get used to it.” – there are times when I’m talking to a client about their offshore team, I’ll get this response. Usually, it’s because the client swears a lot in conversation. I point out to them that in other cultures – …

Do you swear in front of staff? Read More »

I heard a scary statistic recently (which I hope is not accurate): a well-known Australian company outsourcing to the Philippines with an annual staff turnover rate of 140% within their call centre. 140% That implies that 100% of staff leave within less than a year, but so do almost half of the new hires. Often, …

Staff Turnover in the Philippines Read More »