One of the major advancements of the last 5 – 10 years has been the simplification of how software applications talk to each other. As an example, recently we worked with a client to include an acceptance link on the PDF proposal sent to their customers. The link took the customer to an online form, …
Done well, outsourced staffing can help you and your business “level up”. What’s achievable? Glad you asked, benefits include: Cost savings on wages Free up staff time (including your own) from routine or non-core tasks to focus on higher value-generating activities New levels of organisational agility, scalability and resilience Capability to launch new initiatives and …
Is something rotten with the state of your CRM? Early last year we set up a vegetable garden. We peeled back the lawn and grew some chillies, a couple of cauliflower, and a kind of hybrid Roma tomato/triffid. Then life got busy again, and overwinter the weeds gained control. I would sit on my back …
I’ve seen a few CRM implementations recently where the business is still using the “out-of-the-box” sales stages. This seems to be quite common, it’s a way to get started and for many clients, there’s an underlying assumption that the sales stages will be “best practice”. The reality actually is that the default sales stages are …
“We need a CRM” At some stage in the life of a company, someone is going to say those words. Sometimes it’s the boss, sometimes it’s the marketing guys, sometimes it’s customer service, occasionally it’s IT. Usually, it’s whoever is suffering the most as the company goes through growing pains. Don’t just nod, ask “Why?” …
